Client Service

FTC commits to ensuring we are meeting the highest possible standards for client service so that you have a positive experience in dealing with us and when visiting our offices.

  • All employees are knowledgeable, friendly and easy to get in touch with
  • Phone calls and emails are returned promptly
  • Quick turnaround times on all assessment bookings
  • We are able to arrange services such as transportation and interpretation for our clients, if needed
  • Reminder calls and 48-hour appointment confirmation calls
  • Please ask us about any particular services we may be able to provide while in our clinic

We hold a CARF accreditation certification (Commission on Accreditation of Rehabilitation Facilities). CARF is an international, not-for-profit organization that promotes quality rehabilitation services by establishing standards, then surveying those organizations to assure the standards are being met. CARF accreditation is evidence that our organization strives to improve efficiency and service delivery on a day to day basis, creating a foundation for client satisfaction.

We are members of CSME. The Canadian Society of Medical Evaluators (CSME) is the leading national organization of professionals involved in independent medicolegal and clinicolegal evaluations using evidence-based medicine, best clinical practices and practice guidelines. In addition to providing outstanding educational programming, CSME provides a forum for the sharing of knowledge, experience, and innovation amongst Canadian clinician evaluators.

FTC  is a licensed service provider with the Financial Services Commission of Ontario. FSCO maintains a public registry of licensed and formerly licensed service providers. The registry provides information on service provider facilities, licence status, and conditions.

Statutory accident benefits claimants and auto insurers should check the registry to quickly identify service providers that are licensed and can be paid directly by insurers for listed expenses.

Claimants and auto insurers can now search for a licensed service provider by city, postal code, facility address and by principal representative. For more information, please visit