FAQ's (Frequently Asked Questions)

Q:   What are our hours of operation?
A:   Our regular hours of operation are from Monday to Friday from 8:00am until 5:00pm.
Q:   Where are our offices?
A:   We have offices across Ontario, from Windsor to Ottawa to serve you better. Our head office is located in Mississauga.
Q:   Are the office's wheelchair accessible? Are there any limitations regarding accessibility that people should be aware of?
A:   Our offices are fully accessible and strive to meet any individual needs necessary to make your visit to our office as easy and comfortable as possible. Please feel free to let us know of any requirements we should be aware of prior to coming in. Our staff is fully trained and prides itself on excellent relationship management.
Q:   What ages of people can be seen at FTC?
A:   We specialize in and can see people of all ages at our offices. As a result of our dedication, we have been granted a CARF accreditation for children, adolescents, AND adults. This serves as reassurance that our high standards are being met for people of all ages.
Q:   Once I have an appointment booked, is there anything I need to bring with me?
A:   We will contact you 48 hours ahead to confirm your appointment and, if you have transportation arranged, we will confirm your address and pick up time. We would ask that you bring two pieces of photo identification with you to your appointment.
Q:   Is there anything to be aware of prior to coming in for your medical assessment?
A:   You will be asked to sign an Authorization and Release Form so that we can send our report out on your behalf.
  • Please bring eye glasses for any paperwork, if required.
  • If you have any additional medical reports or x-rays, please feel free to bring them to your appointment.
  • Please dress comfortably.
  • We recommend that you make childcare arrangements for the day of your appointment.
  • Depending upon the length of your assessment, you should feel free to bring a snack or lunch. You will be offered to take a break if you wish.
Q:   What will the assessor ask during my medical/psychological assessment?
A:   You will be asked for a thorough medical history and asked how you are feeling today. Depending on the type of assessment you have been scheduled for, you may be asked to complete paper pencil tests or questionnaires to help the assessor understand how you are feeling. You will have the opportunity to discuss any symptoms or concerns during the assessment.
Q:   What is the purpose of my assessment?
A:   The purpose of an evaluation is to determine any symptoms related to your accident, injury or illness and to evaluate your current level of functionality. If this is a physical assessment, the assessor will conduct an examination, with particular attention to the injury, illness and your areas of concern. If you are scheduled for a Functional Abilities Evaluation, you will be asked to perform several exercises such as reaching, pushing, pulling, lifting, etc. This is to help determine your overall functional capacity as it relates to the essential tasks of your job or activities of daily living before and after the accident.
Q:   Can I stop the assessment at any time if I am not feeling well?
A:   Yes, you can stop the assessment at any time, with an explanation as to why you are requesting to terminate the assessment.
Q:   Who gets a copy of the final report?
A:   A copy of the report will go to the referral source (possibly your insurance company) and will include all relevant information gathered during your assessment. As this is a third party medical assessment and there is no traditional doctor-patient relationship, you will NOT receive any direct follow up from the assessor following the appointment.
Q:   Do you have any other questions?
A:   We are only a phone call away. Please feel free to call or email us with any other questions you may have. We want to make your visit to FTC a pleasant one!